One dispute per invoice
Whatever you leave out of it is usually lost for good.
Relay invoice audit for carriers
Get paid for every load you hauled.
We check every line of your weekly Amazon Relay invoices against your actual trips, find what was underpaid and prepare ready-to-file disputes. You review — and press Submit.
- No Amazon password
- You press Submit
- Phones and emails removed
- No card
Dispute draft readyWeek 41 · 4 lines
Invoice · Week 41Example Carrier LLC · SCAC EXCR
4 issues found
TripLanePaidExpectedGap
T-7KQ2M1Joliet, IL → Kenosha, WI$612.40$612.40—
T-9XB4R7Romeoville → Gary, IN$0.00$175.00TONU+$175.00
T-2HF8C3Aurora → Rockford, IL$488.15$488.15—
T-5LM9D2Elgin → Waukegan, IL$0.00$212.40BOBTAIL+$212.40
T-8PZ1N6Joliet → Peru, IL$731.90$731.90—
T-3WD7K5Gary, IN → Joliet, IL$95.00$233.75LEG+$138.75
T-6RJ3V8Kenosha → Milwaukee$402.00$502.00DETENTION+$100.00
Recoverable this week$626.15
Dispute window11 days left
Phones and emails removedin your browser, before anything leaves Chrome
Example data — not a real carrier
The rules
1dispute
30
Hidden
Relay gives you one shot. Every missed line is money you don't get back.
Thirty days to file
After that the invoice closes for disputes — no matter what it owes.
Cancellations you never see
Some cancellations never show up in trip history. They are easy to miss and rarely disputed.
How it works
Three steps. Your account, your Submit button.
-
01 — CONNECT
Press “Load a year of data”
Install the DueLoad extension, sign in to Relay as usual and press the button in its side panel. It reads invoices and trip history from your own account. Your password never reaches us.
Dueoad Collecting 34 / 43 weeks About 6 minutes left · keep this tab openJanOctPauseSend to DueLoad -
02 — RECONCILE
We check every line
Each invoice line is matched to your trips using Relay pay rules: cancellations, rejections, added legs, payouts and accessorials.
- Late cancellation → TONUCancelled < 2 h before start3 found
- Bobtail tour, loaded legs cancelledNothing paid for the tour1 found
- Added leg at placeholder rateRecalculated base2 found
- Payout vs invoiceTrip promised more than paidclear
- Detention by check-in / outDriver times on site1 found
Example audit · 9 weeks146 lines checked · 7 to dispute -
03 — SUBMIT
You review and submit
For each invoice you get a ready dispute: amounts, explanation in English, supporting facts. Autofill fills the File a dispute form in Relay; you check it and press Submit yourself.
Dispute draft · Invoice W41Example · ready for review$626.15T-9XB4R7 · TONU, cancelled 1 h 18 min before start$175.00T-5LM9D2 · Bobtail, loaded legs cancelled$212.40T-3WD7K5 · Added leg paid at placeholder$138.75T-6RJ3V8 · Detention 2 h 10 min$100.00Trip T-9XB4R7 was cancelled by Amazon at 06:42, 1 h 18 min before its scheduled 08:00 start. Per Relay cancellation terms, a cancellation less than 2 hours before the trip start is paid as TONU. Supporting trip notes are attached.Trip notesCancellation timeCheck-in / outNothing is filed without you
What we look for
Six places money slips through.
TONU for late cancellations
Amazon cancelled a trip less than 2 hours before its start — that cancellation is paid as TONU.
Amazon-caused rejections
Facility delays, planning errors, trailer problems.
Bobtail tours
Loaded legs were cancelled and nothing was paid for the tour.
Underpaid legs
Added legs at a placeholder rate; base recalculated after partial cancellations.
Payout mismatches
The trip promised more than the invoice actually paid.
Detention, backed by your driver's times
Check-in and check-out times from Relay trip notes turn waiting time into a documented line on the dispute.
Security
Your account stays yours.
- No password, no sessionWe never ask for or store your Amazon password, 2FA codes or cookies.
- You press SubmitNothing is filed without you. Disputes go through Relay's regular form, from your account.
- Phones and emails stay with youDrivers' phone numbers and email addresses are removed in your browser before any data leaves it.
manifest.json — what the audit extension may touch
// one permission, two sites. nothing else. "permissions": ["sidePanel"], "host_permissions": [ "https://relay.amazon.com/*", "https://app.dueload.com/*" ], // Trips → History and Payments only, after you press a button
Blocked in code
- Load Board & booking
- Payment Info
- Site Users
- Changing trips or drivers
- Password, 2FA, cookies
- Background runs
Questions
Straight answers.
Still unsure? Write to us in English, Russian, Ukrainian, Tajik or Uzbek.
Who files the disputes?
You do, from your own Relay account, through the regular dispute form. We prepare everything — amounts, explanation, supporting facts — and you review and submit.
What does the audit cost?
The first audit is free. If we find money, we offer ongoing weekly dispute preparation. The price is agreed after the audit.
Do you need my Amazon password?
No. The extension works inside your own signed-in Chrome. It never sees or stores your password, 2FA codes or cookies.
Do you book loads or change my trips?
No. Neither DueLoad extension books loads or changes trips, drivers, times or locations — it is blocked in code. The audit extension never opens the Load Board; the Dispatch extension for dispatchers only reads the Load Board page you have open and adds hints, without pressing anything.
What if Amazon rejects a dispute?
Amazon decides every line. We only include what the data supports, and we help you keep track of decisions and appeal deadlines.
What is DueLoad Dispatch?
A separate extension for dispatchers, installed from your DueLoad account. The audit does not need it. What it reads and sends is in the Dispatch section of our privacy policy.