Privacy Policy

Last updated: November 8, 2026.

Who we are

DueLoad helps carriers that work with Amazon Relay check their payments and prepare payment disputes. DueLoad is not affiliated with Amazon.

What we collect

• Your DueLoad account: your email, name and company details.
• Relay data you send us with the extension: invoices, trip history, dispute history and trip notes. This includes your drivers' names and truck numbers, which we use for driver statements and reports. Phone numbers and email addresses are removed in your browser first.
• Relay notification emails sent to your DueLoad notification address. Amazon account emails (invitations, codes, password resets) are forwarded to you and not stored.
• Upcoming and in-transit trips from Relay, if your dispatchers use the DueLoad Dispatch extension (see below).
• Truck data from the ELD you connect (currently FM ELD; Motive and Samsara are coming): truck numbers, locations, statuses, hours of service and driver names, used for fleet monitoring and alerts. Drivers' phone numbers, email addresses, license numbers and logins are not stored. Your ELD key is stored encrypted.
• Phone numbers for call alerts that you add, if you turn call alerts on.
• Audit requests from our website: the details you enter in the form.

We never collect your Amazon password, 2FA codes, browser cookies or Relay session.

DueLoad has two Chrome extensions: DueLoad — Relay audit for payment audits and disputes, and DueLoad Dispatch for dispatchers. Each works only on relay.amazon.com and with your DueLoad account at https://app.dueload.com (Dispatch also loads map tiles from OpenFreeMap), and does not see other websites.

The DueLoad — Relay audit extension

• When it runs: only on relay.amazon.com and only after you press a button in its side panel: Load a year of data or Update data (it then works in the Trips → History tab), or Autofill (on the invoice and its dispute form in Payments). It does nothing in the background.
• What it reads from your own Relay account: the list of invoices and the invoice files from Payments, your dispute history, the trip history from Trips → History, the cancellation time of cancelled loads and trip notes. It never opens Payment Info (bank details), Site Users, Load Board or booking pages, and never books, accepts or changes anything in Relay.
• Where the data goes: it is kept in the extension's storage on your computer while it is being collected and is deleted after 7 days or when you press Delete. It leaves your computer only when you press Send — then it goes to your DueLoad account at https://app.dueload.com — or when you save the ZIP file yourself.
• Autofill: the extension receives from your DueLoad account the dispute you prepared and sent to it, opens that invoice in Relay, checks it, selects the lines and enters the amounts and notes in the File a dispute form, then stops. You review the form and press Submit dispute yourself; the extension never submits anything. After you submit, it tells your DueLoad account that the dispute was filed.
• Before sending: phone numbers and email addresses are removed from trip notes, and drivers' phone numbers and email addresses are dropped from the trip list. Driver names and truck numbers are kept.
• Connecting to your account: the extension keeps a device key issued by your DueLoad account. You can disconnect the extension in the extension or in your account settings at any time.

The DueLoad Dispatch extension

• Who uses it: dispatchers your company invites. They sign in with their email and a one-time code.
• Load Board: it only reads what the page has already loaded and adds hints to the load cards (team, bobtail, deadhead from the truck you select). It never presses buttons, never refreshes the board, and never books or accepts loads. To show deadhead by road, it sends your DueLoad account only the coordinates of each load's first stop and which truck you selected (its location comes from your ELD data on our server) — no load IDs, rates or prices. Other Load Board data is not sent anywhere, except the first-stop location passed to Google Maps when you click Route.
• Trips: while a Relay Trips tab is open, it reads your Trips → Upcoming and In Transit about once every 10 minutes (with Chrome alarms), and at most 3 extra times an hour — before a fleet alert or when you press Refresh in the panel. Only one browser per company does this. The trip list goes to your DueLoad account for monitoring and alerts; phone numbers and email addresses are removed in the browser first. On these tabs it also shows hints under each trip, and that page data is not sent anywhere.
• Fleet list and map come from your ELD data in your DueLoad account. Map tiles are loaded from OpenFreeMap. The Route button opens Google Maps with the truck and pickup locations only when you click it.
• What it never does: it never opens Payment Info (bank details) or Site Users, and never books, assigns or changes anything in Relay.
• Permissions: side panel and alarms; sites relay.amazon.com and https://app.dueload.com.

The use of information received from the extensions adheres to the Chrome Web Store User Data Policy, including the Limited Use requirements: we use it only to provide the services you asked for (payment audits and disputes, fleet monitoring and alerts), we don't sell it, don't use it for advertising or credit decisions, and people at DueLoad look at it only to provide these services, with your consent, or when the law requires it.

Why

Only to check your payments, prepare your disputes, send you notifications you asked for and contact you about our service. We act on your behalf and on your instructions. We don't sell your data, use it for advertising or share it with third parties except service providers we need to run DueLoad: email routing and delivery (Cloudflare, Resend, Postmark), Google sign-in, encrypted backups (Google Drive), Telegram notifications and Twilio phone calls you turn on, road distances for deadhead (OpenRouteService: truck and first-stop coordinates only), map tiles for the Dispatch map (OpenFreeMap), and the ELD provider you connect.

Your drivers' data

Driver names and truck numbers come from your own Relay account. You make sure you may share them with us; we process them only on your behalf, to provide the service to you, and delete them when you ask.

Where and how long

Data is stored on our own server. Encrypted backups of the server are kept in Google Drive and deleted automatically as they age; the oldest backup kept is about six months old. You can ask us to delete your data at any time.

Your choices

You can disconnect the extension from your DueLoad account, remove the notification user from Relay, or ask us to delete your account and data.

Contact

Email damdin@dueload.com, reply to any email from us, or use the request form.