Terms of Service

Draft, under legal review. Last updated: October 24, 2026.

The service

DueLoad analyzes Amazon Relay payment data you provide and prepares payment disputes for you to review and submit. You instruct us to process your data on your behalf for this purpose.

Your responsibilities

• You confirm that you have the right to provide us with your company's Relay data.
• You review every dispute and decide whether to submit it. Disputes are submitted by you, from your own Relay account, and you are responsible for what you submit.
• You keep your Amazon credentials to yourself. We never ask for them.

No guarantee of results

Amazon decides every dispute. We do not guarantee that any dispute will be approved or any amount will be paid.

Limitation of liability

To the maximum extent permitted by law, DueLoad is not liable for indirect, incidental or consequential damages, including lost profits or any action Amazon takes with your account. Our total liability is limited to the fees you paid us in the three months before the claim.

Independence from Amazon

DueLoad is not affiliated with, endorsed by or sponsored by Amazon.